Perspectives of IT-service quality management : a concept for life cycle based quality management of IT-services
Claus-Peter Praeg; Dieter Spath
| Year of publication: |
2010
|
|---|---|
| Authors: | Praeg, Claus-Peter ; Spath, Dieter |
| Published in: |
Strategic information systems ; Vol. 1. - Hershey, Pa. [u.a.] : Information Science Reference. - 2010, p. 534-560
|
| Subject: | IT-Dienstleister | IT service provider | Dienstleistungsmanagement | Service management | Qualitätsmanagement | Quality management | Produktlebenszyklus | Product life cycle |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003902189