PLACE OF ESTIMATION OF ACCORDANCE IN THE SYSTEM OF QUALITY MANAGEMENT OF TRANSPORT SERVICES ON A RAILWAY TRANSPORT
In the article there are the considered questions of creation of method of estimation of accordance of quality of services as an element of the complex system of quality management of services of passenger railway transport.
Year of publication: |
2009
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Authors: | SHALYA O.G. ; BOROVSKIY B.R. |
Published in: |
ВІСНИК ЕКОНОМІКИ ТРАНСПОРТУ І ПРОМИСЛОВОСТІ. - CyberLeninka. - 2009, 3, p. 143-146
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Publisher: |
CyberLeninka Украинская государственная академия железнодорожного транспорта |
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