Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Laurie Wu, Stephanie Q. Liu, Shihan (David) Ma and Lydia Hanks
| Year of publication: |
2023
|
|---|---|
| Authors: | Wu, Luorong ; Liu, Qing ; Ma, Shihan ; Hanks, Lydia |
| Subject: | Multiparty service failure | Negative emotions | Platform business | Platform-centric service failure | Sharing economy | Virales Marketing | Viral marketing | Konsumentenverhalten | Consumer behaviour | Share Economy | Dienstleistungsqualität | Service quality | Emotion | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Digitale Plattform | Digital platform |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-12-2021-1559 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014280782