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Lean-Management und Six Sigma : Qualität und Wirtschaftlichkeit in der Wettbewerbsstrategie
Dahm, Markus H., (2009)
The good, the bad, and the successful : how corporate social responsibility leads to competivitve advantage and organizational transformation
Martinuzzi, André, (2013)
Embracing Sustainability Management Through Excellence in Services : Selected papers from the 26th Excellence In Services International Conference, University of West Scotland, Paisley, 2023
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Dale, Barrie G., (2007)
Quality costing
Quality management systems