Pooled vs. dedicated queues when customers are delay-sensitive
Nur Sunar, Yichen Tu, Serhan Ziya
| Year of publication: |
2021
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|---|---|
| Authors: | Sunar, Nur ; Tu, Yichen ; Ziya, Serhan |
| Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : INFORMS, ISSN 0025-1909, ZDB-ID 206345-1. - Vol. 67.2021, 6, p. 3785-3802
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| Subject: | pooled queue | dedicated queues | customer balking | rational customers | delay-sensitive customers | observable queues | service management | Warteschlangentheorie | Queueing theory | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistungsmanagement | Service management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1287/mnsc.2020.3663 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012607136