Positive and negative consequences of a relationship manager strategy: New Zealand banks and their small business customers
| Year of publication: |
2005
|
|---|---|
| Authors: | Colgate, Mark ; Lang, Bodo |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 1897731. - Vol. 58.2005, 2, p. 195-204
|