Post-adoption behaviors of e-service customers : the interplay of cognition and emotion
Sophea Chea and Margaret Meiling Luo
| Year of publication: |
2008
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|---|---|
| Authors: | Chea, Sophea ; Luo, Margaret Meiling |
| Published in: |
International journal of electronic commerce : IJEC. - Philadelphia, Pa. : Routledge, Taylor & Francis Group, ISSN 1086-4415, ZDB-ID 1402660-0. - Vol. 12.2007/08, 3, p. 29-56
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| Subject: | Online-Handel | Online retailing | Kundenservice | Customer service | Kognition | Cognition | Emotion | Konsumentenverhalten | Consumer behaviour | Empirische Methode | Empirical method | Marketingtheorie | Marketing theory |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003698426