Post-service recovery customer satisfaction in Indian retail banking : a qualitative perspective
Pratap Chandra Mandal
| Year of publication: |
2015
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|---|---|
| Authors: | Mandal, Pratap Chandra |
| Published in: |
International journal of financial services management : IJFSM. - Olney, Bucks. : Inderscience Enterprises, ISSN 1460-6712, ZDB-ID 2193369-8. - Vol. 8.2015, 1, p. 1-17
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| Subject: | customer satisfaction | service delivery | service failure | service recovery | focus group | grounded theory | concepts | categories | retail banking | India | Indien | Kundenzufriedenheit | Customer satisfaction | Privatkundengeschäft | Personal banking | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing | Grounded Theory | Grounded theory |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011407241