Posttrip behavioral differences between first-time and repeat guests : a two-phase study in a hospitality setting
Miran Kim and Bonnie J. Knutson; Christine A. Vogt
| Year of publication: |
2014
|
|---|---|
| Authors: | Kim, Mi Ran ; Knutson, Bonnie J. ; Vogt, Christine |
| Published in: |
Journal of hospitality marketing & management. - Philadelphia, Pa. : Taylor & Francis, ISSN 1936-8623, ZDB-ID 2493700-9. - Vol. 23.2014, 7/8, p. 722-745
|
| Subject: | Consumer behavior | delight | satisfaction | loyalty | hotel guests | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Urlaubsverhalten | Holiday behaviour | Gastgewerbe | Hospitality industry | Krankenhaus | Hospital |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010473498