Power of Ultimate Six Sigma (TM) : Keki Bhote's Proven System for Moving Beyond Quality Excellence to Total Business Excellence

Preliminaries -- Contents -- Foreword -- Preface -- Acknowledgments -- Evolution and Infrastructure -- The Power of Ultimate Six Sigma: A Reach-Out Purpose- Business to Solve the World's Ills at a Profit -- From Infirmity of the Hyped Six Sigma to the Power of Ultimate Six Sigma -- The Scope Structure and Methodology of the Power of Ultimate Six Sigma -- From Mere Customer Satisfaction to Customer Loyalty -- From Blinkered Micromanagement to Leadership with Panoramic Vision -- Organization From the Straitjacket of Taylorism to the Freedom of a Culture of Entrepreneurship -- Employees From Industrial Autocracy Toward Industrial Democracy -- From a Customer-Supplier Win-Lose Contest to a Win Win Partnership for the Entire Supply Chain -- Quality From Wheel Spinning to World Class -- From Cost Reduction with Mirrors to a Robust Bottom Line -- Cycle Time From a Black Hole to the Best Metric for Effectiveness -- Design: From Historic Levels to Designs in Half the Time, with Half the Defects Half the Costs and Half the Manpower -- Manufacturing From Sunset Obsolescence to Sunrise Enlightenment -- Services: From a Black Hole of Little Accountability to a Productivity Contributor -- The Power of Ultimate Six Sigma Results -- Results From Mediocrity to World Class -- Conclusion New Hope New Horizons for Corporations -- Reference Notes -- Index -- About the Author.