Practical application of importance-performance analysis in determining critical job satisfaction factors of a tourist hotel
Frank C. Pan
| Year of publication: |
2015
|
|---|---|
| Authors: | Pan, Frank C. |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 46.2015, p. 84-91
|
| Subject: | Tourist hotel | Job satisfaction | Perceived importance | Importance-performance analysis (IPA) | Organizational citizen behavior (OCB) | Arbeitszufriedenheit | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Arbeitsverhalten | Work behaviour | Urlaubsverhalten | Holiday behaviour | Performance-Messung | Performance measurement | Tourismusberufe | Tourism employees | Dienstleistungsqualität | Service quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010485571