Practical steps to empowered complaint management
| Year of publication: |
1997
|
|---|---|
| Authors: | Cook, Sarah ; Macaulay, Steve |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 7.1997, 1, p. 39-42
|