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Globalization, labour and technology : a study of call centre workforce
Das, Biswajit, (2020)
Globalizing politeness? : towards a globalization-sensitive framework of mediated service encounters
Hultgren, Kristina, (2019)
'Across the great divide" : local and global trade union responses to call centre offshoring to India
Taylor, Phil, (2010)
Women's entrepreneurship: exploring new avenues
Mirchandani, Kiran, (2005)
Transnationalism in Indian call centres
Mirchandani, Kiran, (2009)
The call center : enactments of class and nationality in transnational call centers
Mirchandani, Kiran, (2008)