Practitioner's toolkit to assist PES with the development of customer satisfaction measurement systems

This toolkit is intended to assist PES in designing and implementing their approach to measuring customer satisfaction. It provides concrete guidance and tools for PES to either develop customer satisfaction measurement (CSM) systems from scratch, or to review and refine existing systems, while taking into account wider organisational and contextual factors.

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Year of publication:	2016
Other Persons:	Sienkiewicz, Lukasz (contributor) ; Hughes, Patrick (contributor) ; Kritikos, Eliza (contributor)
Institutions:	European Commission / Directorate-General for Employment, Social Affairs and Inclusion (issuing body) ; ICF International (issuing body)
Publisher:	Luxembourg : Publications Office
Subject:	Kundenzufriedenheit \| Customer satisfaction \| Messung \| Measurement

Extent:	1 Online-Ressource (41 p.) Illustrationen (farbig)
Type of publication:	Book / Working Paper
Language:	English
Notes:	PES = Public Employment Services. - Bibl. : p. 32
ISBN:	978-92-79-58241-7
Other identifiers:	10.2767/683869 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015294444