Pre-recovery and post-recovery emotions in the service context: a preliminary study
| Year of publication: |
2012
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|---|---|
| Authors: | Ozgen, Ozge ; Kurt, Sumeyra Duman |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 22.2012, 6 (16.11.), p. 592-606
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