Pre-service recovery : impact on customer satisfaction and acceptable waiting time
Jin Qin, Fengqin Xu and Rui Wang
| Year of publication: |
2023
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|---|---|
| Authors: | Qin, Jin ; Xu, Fengqin ; Wang, Rui |
| Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 43.2023, 1/2, p. 64-84
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| Subject: | acceptable waiting time | perceived justice | Pre-service recovery | pre-service waiting satisfaction | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Gerechtigkeit | Justice | Warteschlangentheorie | Queueing theory | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/02642069.2019.1667979 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013540908