Predicting customer engagement behaviour : the mediating role of hotel functional quality in the Vietnamese hotel industry
Gamal S.A. Khalifa, Nguyen Vu Hieu Trung, Md Sazzad Hossain
| Year of publication: |
2022
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|---|---|
| Authors: | Khalifa, Gamal S. A. ; Nguyen Vu Hieu Trung ; Md Sazzad Hossain |
| Published in: |
International journal of services and operations management : IJSOM. - Genève : Inderscience Enterprises, ISSN 1744-2389, ZDB-ID 2205101-6. - Vol. 43.2022, 3, p. 312-337
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| Subject: | CEB | customer engagement behaviour | customer involvement | functional quality | hospitality | Beziehungsmarketing | Relationship marketing | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Kundenintegration | Customer integration | Vietnam | Viet Nam | Kundenzufriedenheit | Customer satisfaction | Krankenhaus | Hospital |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSOM.2020.10035316 [DOI] 10.1504/IJSOM.2022.126979 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10013553294