Presenting a new mixed method for measuring service quality of health clubs
Hossein Abdolmaleki, Behzad Soheili, Michal Varmus, Abbas Khodayari
| Year of publication: |
2020
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|---|---|
| Authors: | Abdolmaleki, Hossein ; Soheili, Behzad ; Varmus, Michal ; Khodayari, Abbas |
| Published in: |
International journal of sport management and marketing : IJSMM. - Genève : Inderscience Enterprises, ISSN 1740-2808, ZDB-ID 2193548-8. - Vol. 20.2020, 5/6, p. 312-333
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| Subject: | balanced scorecard | BSC | fuzzy analytical hierarchy process | health clubs | performance | quality function deployment | QFD | service quality | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | AHP-Verfahren | AHP approach | Balanced Scorecard | Balanced scorecard | Performance-Messung | Performance measurement | Fuzzy-Set-Theorie | Fuzzy sets | Messung | Measurement | Gesundheitsversorgung | Health care | Gesundheitswesen | Health care system |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSMM.2020.115117 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012523443