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Living service : how to deliver the service of the future today
Silvester, Marc, (2008)
Capital and knowledge in Asia : changing power relations
Dahles, Heidi, (2003)
Managing service operations : design and implementation
Hollins, Bill, (2006)
Pricing with confidence : 10 ways to stop leaving money on the table
Holden, Reed K., (2008)
Negotiating with backbone : eight sales strategies to defend your price and value
Holden, Reed K., (2012)
Using case ROI to determine customer and segment value in the business-to-business environment