//-->
DMA Customer Acquisition Barometer 2014
Jain, Yashraj, (2014)
Die Verwendung von Data Mining zum Targeting von Direct Mailings im Kundenmanagement des Einzelhandels : ein zieldifferenziertes Entscheidungsmodell zur Rezipientenauswahl und Budgetallokation
Bauer, Thomas, (2010)
Database Marketing : Analyzing and Managing Customers
Blattberg, Robert C., (2008)
Information security-enabled business process architecture for mobile CRM : the role of technology, planning, training and process
Ranjan, Jayanthi, (2010)
Aligning value drivers with business operations by data mining for strategic advantage in business organisations
Ranjan, Jayanthi, (2009)
Techniques, process and enterprise application for e-CRM using data mining