Prioritising the needs of high speed internet subscribers using importance performance analysis : the case of Asia-Tech Company in Shiraz
Arash Shahin, Samira Zolfaghari
| Year of publication: |
2018
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|---|---|
| Authors: | Shahin, Arash ; Zolfaghari, Samira |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 30.2018, 2, p. 137-150
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| Subject: | customer satisfaction | service | importance performance analysis | IPA | internet | Asia-Tech Company | Internet | Kundenzufriedenheit | Customer satisfaction | Performance-Messung | Performance measurement | Unternehmenserfolg | Firm performance | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011886145