Prioritization of Six-Sigma project selection : A resource-based view and institutional norms perspective

Purpose With increasing choice from a range of programs, improvement project selection within broader supply chain context and resource constraints has become a major research challenge. The purpose of this paper is to investigate the different criteria for selecting Six-Sigma (SS) projects based on previous studies. The study is supported by two grounded theories: resource-based view and institutional norms. The criteria include: first, business drivers for improvement and the common performance metrics deployed; second, the organization’s stakeholders needs; and third, process owner’s needs. Design/methodology/approach To determine the relative importance of influencing factors, opinions were collected from 30 experienced practitioners including SS champions/master black-belts, company directors, consultants, and process owners through a series of interviews in small, medium, and large organizations including multi-national organizations. The evaluation of criteria is based on analytical hierarchy process. Findings The results show that impact on customer, financial impacts, and impact on operational goals are the most significant factors in selecting SS improvement project. Originality/value This study is a first attempt to determine the relative weight among SS project selection criteria, which help the practitioner to allocate their limited resources in implementing SS project.