Prioritizing enablers for service quality in healthcare sector : a DEMATEL approach
Nitin Gupta, Prem Vrat and Ravindra Ojha
| Year of publication: |
2022
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|---|---|
| Authors: | Gupta, Nitin ; Vrat, Prem ; Ojha, Ravindra |
| Published in: |
Journal of health organization and management. - Bradford : MCB Univ. Press, ISSN 1758-7247, ZDB-ID 2109532-2. - Vol. 36.2022, 5, p. 633-649
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| Subject: | Customer service quality | DEMATEL | Healthcare service quality factors | Quality of healthcare | Quality of people | Service quality | Dienstleistungsqualität | Gesundheitsversorgung | Health care | Gesundheitswesen | Health care system | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Krankenhaus | Hospital |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JHOM-06-2021-0222 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013367397