Prioritizing improvement of service attributes using impact range-performance analysis and impact-asymmetry analysis
| Year of publication: |
2008
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|---|---|
| Authors: | Mikulic, Josip ; Prebežac, Darko |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 18.2008, 6, p. 559-576
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