Prioritizing quality of product and service dimensions with respect to a product-service system in the public transport sector
Year of publication: |
2016
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Authors: | Sharma, Mohita Gangwar ; Kumar, Gopal |
Published in: |
Quality management journal : QMJ. - London : Taylor & Francis Group, ISSN 1068-6967, ZDB-ID 1227108-1. - Vol. 23.2016, 4, p. 23-36
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Subject: | decision support system | fuzzy AHP | product-service system | PSS | quality management | Qualitätsmanagement | Quality management | Management-Informationssystem | Management information system | Dienstleistungsqualität | Service quality | Fuzzy-Set-Theorie | Fuzzy sets | AHP-Verfahren | AHP approach | Leistungsbündel | Bundling strategy | Produktqualität | Product quality | Öffentlicher Verkehr | Public transport |
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