Prioritizing service attributes for quality up-gradation of Indian railway stations
| Year of publication: |
2012
|
|---|---|
| Authors: | Gupta, Sumana ; Datta, Rabindranath |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-2731, ZDB-ID 24093877. - Vol. 24.2012, 2 (24.2.), p. 167-181
|