Prioritizing service attributes for quality up-gradation of Indian railway stations
Sumana Gupta and Rabindranath Datta
| Year of publication: |
2012
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|---|---|
| Authors: | Gupta, Sumana ; Datta, Rabindranath |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 24.2012, 2, p. 167-180
|
| Subject: | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Bahnhof | Railway station | Indien | India |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009514451