Privacy Management Service Contracts as a New Business Opportunity for Operators

Recognizing the importance of privacy management as a business process and a business support process, this paper proposes the use of service level agreements (SLA’s) around privacy features, including qualitative and quantitative ones. Privacy metrics are defined by both parties with boundary values on each qualitative or qualitative feature. Their distribution is relying on stress distributions used in this field. The use of service level agreements also casts privacy management into a business perspective with benefits and costs to either party in a process. This approach is especially relevant for communications operators as brokers between content owners (individuals, businesses) and enterprise applications; in this context, the privacy SLA management would be carried out by the operator, while the terms and conditions of the SLA negotiation reside with the two external parties. This work was carried out as part of the large EU project PRIME www.prime.project.eu.org. on privacy enhancing technologies.