Problem solving methods as Lessons Learned System instrumentation into a PLM tool

Among the continuous improvement tools of the performance in enterprise, the experience feedback represents undoubtedly an effective lever of progress by offering important prospects for a progression in almost all the industrial sectors. However, several reserves to its use slow down the diffusion of its employment. We are interested in the installation of experience feedback system in a partner enterprise. In this paper, we propose an instrumentation of a Lessons Learned System (LLS) by problem solving methods (PSM) and its integration with a product lifecycle management (PLM). These proposals support an improvement of LLS performance and a facility of his application.