Problematic customers and turnover intentions of customer service employees
| Year of publication: |
2012
|
|---|---|
| Authors: | Poddar, Amit ; Madupalli, Ramana |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 26.2012, 7 (5.10.), p. 551-560
|