Process completeness: Strategies for aligning service systems with customers’ service needs
| Year of publication: |
2009
|
|---|---|
| Authors: | Piccoli, Gabriele ; Brohman, M. Kathryn ; Watson, Richard T. ; Parasuraman, A. |
| Published in: |
Business horizons. - Amsterdam : Elsevier, ISSN 0007-6813, ZDB-ID 2226637. - Vol. 52.2009, 4, p. 367-377
|