Process Design and Efficiency: Evidence from Retail Banking Hedging and Coordinated Risk Management: Evidence from Thrift Conversions

Measuring Aggregate Process Performance Using AHP

Frei, Frances X., (1998)

Performance in Consumer Financial Services Organizations: Framework and Results from the Pilot Study

Frei, Frances X., (1995)

Value Creation and Process Management: Evidence from Retail Banking Diversity of Opinion and Financing of New Technologies

Frei, Frances X., (1999)