Process design principles in service firms : universal or context dependent? : a literature review and new research directions
F. Ponsignon, P. A. Smart and R. S. Maull
| Year of publication: |
2012
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|---|---|
| Authors: | Ponsignon, F. ; Smart, P. A. ; Maull, R. S. |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 23.2012, 11, p. 1273-1296
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| Subject: | Prozessmanagement | Business process management | Produktionswirtschaft | Production management | Strategisches Management | Strategic management | Dienstleistungssektor | Service industry | Kontingenztheorie | Contingency theory | Bibliometrie | Bibliometrics |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009687535