Process design principles in service firms: Universal or context dependent? A literature review and new research directions
| Year of publication: |
2012
|
|---|---|
| Authors: | Ponsignon, F. ; Smart, P. A. ; Maull, R. S. |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 23.2012, 11 (1.12.), p. 1273-1296
|