Process management in a hospital and healthcare context : Evidence of the HOCAPRIT project

Indicates that business process re‐engineering (BPR) is becoming more widely adopted within hospital and healthcare organizations. However, process management in a public sector and healthcare context raises particular problems. Shows that a European Commission supported project has examined the European application of re‐engineering approaches to healthcare processes. It has also undertaken detailed analyses in two pilot sites in order to develop an approach to process management, including a re‐engineering framework and methodology, adapted to the particular requirements of the healthcare context. Presents the findings of the European Commission supported HOCAPRIT project.