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Produktentwicklung als interne Dienstleistung
Friedl, Birgit, (1999)
Service provider - customer interactions : key to success of innovative services
Hoffmann, Antje, (2005)
Involving customers in new service development
Edvardsson, Bo, (2006)
Does service innovation process differ across cultures?
Alam, Ian, (2010)
Customer interaction in service innovation : evidence from India
Alam, Ian, (2013)
Performance of municipalities in the District of Burdwan with special reference to those at Burdwan, Asansol and Durgapur
Alam, Ian, (2015)