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Prozeßmanagement : Modelle und Methoden ; mit 12 Tabellen
Schmidt, Günter, (1997)
Planung in zeitlich offenen Entscheidungsfeldern
Schlüchtermann, Jörg, (1996)
Process planning
Curtis, Mark A., (1988)
Interactive models for operations and supply chain management
Finch, Byron J., (2007)
Customer expectations in online auction environments : an exploratory study of customer feedback and risk
OperationsNow.com : processes, value, and profitability
Finch, Byron J., (2003)