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Ethnic stereotyping in service provision : when do stereotypes affect the performance expectations and evaluation of ethnic service providers?
Gill, Tripat, (2017)
Ethnic stereotyping in service provision : When do stereotypes affect the performance expectations and evaluation of ethnic service providers?
The Influence of Implicit Attitudes on Choice When Consumers Are Confronted with Conflicting Attribute Information
Dempsey, Melanie A., (2010)