Product quality tracking based on digital Voice-of-Customers
Federico Barravecchia, Luca Mastrogiacomo and Fiorenzo Franceschini
| Year of publication: |
2023
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|---|---|
| Authors: | Barravecchia, Federico ; Mastrogiacomo, Luca ; Franceschini, Fiorenzo |
| Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 34.2023, 11/12, p. 1386-1409
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| Subject: | customer review | digital Voice-of-Customers | Quality 4.0 | quality tracking | topic modelling | user-generated content | Produktqualität | Product quality | Social Web | Social web | Qualitätsmanagement | Quality management | Digitalisierung | Digitization | Kundenintegration | Customer integration | Online-Handel | Online retailing | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Virales Marketing | Viral marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2023.2177147 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014320296