Product’s technical quality profile design based on competition analysis and customer requirements: an application to a real case

This paper concerns the problem of product’s technical quality profile design based on competition analysis and customer requirements. A modified version of Qbench algorithm has been developed aiming to support the engineering design process. A set of values for the technical/engineering product characteristics is selected by means of a comparison with competitors’ products (benchmarking), and customer expectations. A numerical application is also provided.

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Year of publication:	1998
Authors:	Franceschini, Fiorenzo ; Zappulli, Mauro
Published in:	International Journal of Quality & Reliability Management. - MCB UP Ltd, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 15.1998, 4, p. 431-442
Publisher:	MCB UP Ltd
Subject:	Benchmarking \| Motor industry \| Product design \| Quality

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Type of publication:	Article
Type of publication (narrower categories):	research-article
Language:	English
Other identifiers:	10.1108/02656719810214341 [DOI]
Source:	Other ZBW resources

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