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Quality management : history, evolution and aspects
Ferreira, Angélica Luize Cardoso, (2023)
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar, (2017)
Relative contributions of product quality and service quality in the automobile industry
Xu, Lu, (2017)
Paradigm shifts in modern approach to quality excellence
Goh, Thong Ngee, (2010)
Six Sigma at crossroads
Goh, Thong Ngee, (2012)
Si jeunesse savait; si vieillesse pouvait : six sigma practitioners need not lament
Goh, Thong Ngee, (2011)