Progressive roles of the internal audit function: a case study of BTNI

Plots the quality journey of BT Northern Ireland (BTNI), which spans the past decade and embraces Total Quality Management, company‐wide registration to ISO 9000 and the all‐encompassing European Quality Model. Emphasizes the opportunities afforded by the internal audit function in achieving such an advanced state of quality development. Seeks to mirror maturing attitudes in the company’s approach to quality management with progressive roles of the internal audit function. Discusses three specific phases of audit and attitudinal development.