Project Management That Works : Real-World Advice on Communicating, Problem-Solving, and Everything Else You Need to Know to Get the Job Done

Intro -- Contents -- List of Tables and Figures -- Acknowledgments -- Introduction -- Chapter 1 - Understanding Yourself -- DISC Profile -- Fostering Communication -- Responding to Types -- Working Through Weakness -- Chapter 2 - Communicating on All Levels -- Determining Sponsor Styles -- Delivering Information -- Crafting the Message -- Team DISC Profiles -- Adjusting the Message -- Proper Communications Management -- Communications Documents -- Chapter 3 - Be Trustworthy -- Coping with Questions -- Qualifying the Question -- Don't Lie! -- Dealing with Fear -- Admitting You Are Wrong -- How to Fix Things If You Haven't Told the Truth -- Sometimes It Can't Be Fixed -- Chapter 4 - Turning Around Failing Projects -- How to Spot a Project That Is on Its Way Down -- Someone Isn't Being Heard -- Watch the Ego -- When It's Wrong, It's Wrong -- Stopping a Project Before It Starts -- "It Is What It Is" -- How to Assess the Current Situation and Create an Action Plan That Works -- Chapter 5 - Defining the Word Done -- Definition of Done in Project Management -- Team Building with the Word Done -- How Done Can Set Proper Expectations -- Lack of Historical Information -- Creating Lessons Learned -- Chapter 6 - Application of the Iron Triangle (Triple Constraint) -- What Is the Iron Triangle? -- Why the Triangle Works -- How to Implement the Triangle -- Use the Triangle for Discovery and Scoping -- Why the Triangle Shouldn't Be Used for Project Success -- Chapter 7 - PERT Methodology in Project Planning -- What Is PERT? -- PERT for Time Estimation -- How to Factor Risk into the Equation -- Create a Work Breakdown Structure for PERT -- Examples of PERT in Action -- Chapter 8 - Customer Focus Starts with Great Requirements -- Characteristics of Good Requirements -- Functional Requirements Versus Technical Requirements -- Who Is the Real Customer?.