Projecting service quality : the effects of social media reviews on service perception
Erin Younhee Ha, Heejung Lee
| Year of publication: |
January 2018
|
|---|---|
| Authors: | Ha, Erin Younhee ; Lee, Heejung |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 69.2018, p. 132-141
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| Subject: | Social media reviews | Social media popularity | Service quality | Credibility | Service attributes | Facebook | Social Web | Social web | Dienstleistungsqualität | Konsumentenverhalten | Consumer behaviour | Virales Marketing | Viral marketing | Kundenzufriedenheit | Customer satisfaction |
| Description of contents: | Description [sciencedirect.com] |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Erratum enthalten in: Volume 74, August 2018, Seite 227 |
| Other identifiers: | 10.1016/j.ijhm.2017.09.006 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011821914