Prosocial compensation following a service failure : fulfilling an organization's ethical and philanthropic responsibilities
Jean-Pierre Thomassen, Marijke C. Leliveld, Kees Ahaus, Steven Van de Walle
| Year of publication: |
2020
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|---|---|
| Authors: | Thomassen, Jean-Pierre ; Leliveld, Marijke C. ; Ahaus, Kees ; Walle, Steven van de |
| Published in: |
Journal of business ethics : JBE. - Dordrecht : Springer, ISSN 1573-0697, ZDB-ID 1478688-6. - Vol. 162.2020, 1, p. 123-147
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| Subject: | Corporate philanthropy | Justice theory | Prosocial compensation | Service guarantee | Signaling theory | Wohltätigkeit | Charity | Unternehmensethik | Business ethics | Dienstleistungsqualität | Service quality | Corporate Social Responsibility | Corporate social responsibility | Gerechtigkeit | Justice | Beschwerdemanagement | Complaint management | Signalling | Soziales Verhalten | Social behaviour | Ethik | Ethics | Verantwortung | Responsibility |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Rezension ; Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s10551-018-3992-1 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012208195