Prosocial rule-breaking to help coworker : nature, causes, and effect on service performance
Cass Shum, Ankita Ghosh, Anthony Gatling
| Year of publication: |
2019
|
|---|---|
| Authors: | Shum, Cass ; Ghosh, Ankita ; Gatling, Anthony |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 79.2019, p. 100-109
|
| Subject: | Prosocial rule-breaking | Helping coworkers | Social cognitive theory | Moral courage | Service performance | Soziales Verhalten | Social behaviour | Dienstleistungsqualität | Service quality | Kognition | Cognition | Arbeitsverhalten | Work behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2019.01.001 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012012977