Providing feedback to service customers : the effect of the presentation order and repetition of feedback types
Shinyoung Kim and Sunmee Choi, Rohit Verma
| Year of publication: |
2017
|
|---|---|
| Authors: | Kim, Shinyoung ; Choi, Sunmee ; Verma, Rohit |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 28.2017, 2, p. 389-416
|
| Subject: | Feedback | Healthcare service | Compliance intention | Feedback satisfaction | Order effect | Repetition effect | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Kommunikation | Communication | Gesundheitsversorgung | Health care | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-11-2015-0368 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011704070