Providing positive individuating information to reduce stereotype-based negativity in service encounters
Nicholas A. Smith, PhD; Larry Martinez, PhD; Shi (Tracy) Xu, PhD and Christopher J. Waterbury, BA
| Year of publication: |
2023
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|---|---|
| Authors: | Smith, Nicholas A. ; Martinez, Larry ; Xu, Shi ; Waterbury, Christopher J. |
| Published in: |
The Cornell hospitality quarterly. - Thousand Oaks, Calif. : Sage, ISSN 1938-9663, ZDB-ID 2381244-8. - Vol. 64.2023, 3, p. 307-321
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| Subject: | age | Asian | bias | discrimination | experiments | individuating information | service encounter | stereotypes | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Experiment |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/19389655221127263 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014312195