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Decision support systems for the Letsemeng Local Municipality
Mofokeng, Mpuse Frans, (2009)
Privatization or public enterprise reform? : international case studies with implications for public management
Farazmand, Ali, (2001)
Public interest : new models for delivering public services?
Steele, Jane, (2003)
Quality in public services : managers' choices
Gaster, Lucy, (1995)
Learning from consumers and citizens
Gaster, Lucy, (1993)
Quality services in local government: a bottom‐up approach
Gaster, Lucy, (1996)