Psychological safety, contributions and service satisfaction of customers in group service experiences
| Year of publication: |
2011
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|---|---|
| Authors: | Kuppelwieser, Volker G. ; Finsterwalder, Jörg |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 21.2011, 6 (15.11.), p. 617-636
|